Support

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Ask Kevin first

Kevin, in the bottom-right corner of every page in Koalr, has read your data and knows the product. Most “why does this say” and “how do I” questions are answered in seconds. If something looks wrong, describe it to Kevin, or email support with the page address and what you saw.

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Email

support@koalr.ai for product, account and billing questions. We answer on UK business days. Include:

• Your organisation and site name.
• The page you were on (the address is enough).
• What you expected and what you saw, with a screenshot if you have one.
• For anything about a run, the date and time it ran.

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Billing

Invoices, plan changes and your card are self-serve under your avatar, Billing. For anything the billing portal cannot do, such as reissuing an invoice, email support@koalr.ai with the invoice number.

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Privacy and legal

• Requests to access, export, correct or delete your data: privacy@koalr.ai. We aim to respond within 30 days.
• Contracts and terms: legal@koalr.ai.
• Anything else: hello@koalr.ai.

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Demos and onboarding

Want a walkthrough before you start, or an onboarding call for your team once you have? Book one from the contact page.

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Agencies and Enterprise

Agencies use the same channels. Enterprise agreements can include response-time commitments and onboarding for your team; contact us to discuss one.

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Security reports

Found a vulnerability? Email support@koalr.ai with the details and we will get it to the right person straight away. Please do not test against other customers’ data.

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Feature requests

Email support@koalr.ai with “Feature request” in the subject and what you are trying to do. The problem you are solving is more useful to us than the feature you have in mind.