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Ask Kevin first

Kevin, in the bottom-right corner of every page in Koalr, has read your data and knows the product. Most “why does this say” and “how do I” questions are answered in seconds. If something looks wrong, tell him report a glitch and describe it: the report reaches the team with the page and context attached.

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Email

support@koalr.ai for product, account and billing questions. We answer on UK business days and aim to respond within two business days; most replies are quicker. Include:
  • Your organisation and site name.
  • The page you were on (the address is enough).
  • What you expected and what you saw, with a screenshot if you have one.
  • For anything about a run, the date and time it ran.

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Billing

Invoices, plan changes and your card are self-serve under your avatar, Billing. For anything the billing portal cannot do, such as reissuing an invoice, email support@koalr.ai with the invoice number.

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Agencies and Enterprise

Agencies use the same channels. Enterprise agreements can include response-time commitments and onboarding for your team; contact us to discuss one.

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Feature requests

Email support@koalr.ai with “Feature request” in the subject and what you are trying to do. The problem you are solving is more useful to us than the feature you have in mind.

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Product updates

Release notes list what changed and when, with an RSS feed. Turn on Product updates under Notifications to get them by email.