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Goal: raise Sentiment on the prompts where you are mentioned, and remove a wrong claim from the answers. Time: an afternoon to diagnose; days to weeks to correct. Pages: Dashboard, Prompt detail, Sources, GEO Audit. Sentiment is an average over the answers that mention you, so it moves only when the answers change. Answers change when the pages the platforms read change. The work is finding those pages.
1

Read what AI is actually saying

On the Dashboard, the two cards When AI describes you positively and When AI describes your constraints list the words and themes AI uses about you, with how often each appears. Constraints are not always negatives; they are the boundaries AI keeps repeating (small team, one location, no free plan). Decide which are wrong, which are out of date, and which are true but unhelpfully framed.
2

Find the answers behind the theme

Open Prompts and sort by Sentiment. Open the lowest prompt and read its AI Chats. The exact sentences are there.
3

Find the page it came from

In the same prompt, Citations & Sources lists the pages the platform read. Open the ones marked as referencing your brand. Nine times out of ten the wording in the answer is a paraphrase of one of them: an old pricing page, a review, a comparison written by a competitor, a stale directory entry.
4

Correct the source

  • Your own page: fix it, and make the correct claim explicit and early. Run the page through the GEO Audit; Entity Clarity and Grounding Signals are the categories that decide whether AI takes your version.
  • A third-party page: ask for a correction, or add a review or comment with the current facts. See Get featured on the sources AI trusts.
  • A competitor’s comparison: you cannot edit it, so out-write it. From Citations & Sources, choose Out-write and the Content Studio drafts a page that answers the same question with your facts.
5

Make sure you are being counted

If AI calls you by a founder’s name, a trading name or an old brand, those mentions are missed and the sentiment on them is invisible. Add every variant under Org Admin, Configure, Details, Also known as. Koalr rechecks past results once you do.
6

Watch it change

Sentiment on the Dashboard, and per prompt on the Prompts page, updates every run. The constraints card should stop repeating the corrected theme within a few weeks of the source changing.
A branded prompt (“is Acme any good”) is the fastest way to hear AI’s opinion of you in full, and Koalr keeps them out of your headline numbers for exactly that reason. See Branded prompts.